Delivery and timelines
Delivery times start once payment is confirmed and the items are in stock. Orders confirmed before 12:00 noon on a business day are usually dispatched the same day.
Aixia delivers genuine IT hardware to homes, offices and project sites across Nigeria. Every order is checked, packed for transit and handed to a trusted courier or our own dispatch team. This page explains how long delivery takes, what it costs and what to do when your order arrives.
| Destination | Estimated delivery | Delivery fee |
|---|---|---|
| Lagos Mainland and Island | 1–2 business days | Free [T&C apply] |
| Ogun, Oyo and other South-West states | 2–4 business days | Free [T&C apply] / Quoted at checkout] |
| Abuja and other state capitals | 3–5 business days | Free [T&C apply] / Quoted at checkout] |
| Other locations in Nigeria | 4–7 business days | Free [T&C apply] / Quoted at checkout] |
| Outside Nigeria | On request | Quoted per order |
Business days are Monday to Friday, excluding public holidays. Remote areas, bad weather, security restrictions or customs checks can add time. We will tell you promptly if your order is affected.
Items not in local stock
Some enterprise equipment, such as servers, firewalls and modular routers, may be sourced to order. When this applies, we state the lead time on your quotation before you pay, typically [1–3 weeks]. Your order is only confirmed once you accept that lead time.
Large and project orders
For rack equipment, bulk orders or delivery to a data centre or project site, we agree the delivery date, access requirements and any offloading support with you in advance. Ask your sales contact about scheduled or split deliveries.
Order tracking
After dispatch, we email or WhatsApp you your order number and courier details. You can also check the progress on our Order Tracking page or call +234 812 307 2233.
Receiving your order
- Check that the package is sealed and undamaged before you sign for it.
- If the box is visibly damaged, note it on the delivery slip or refuse the package, and take photos.
- Open the package and check the item, model and quantity against your invoice.
- Report any damage, missing item or wrong item within 48 hours of delivery to supply@aixia.shop with photos and your order number.
Keep the original packaging until you have tested the product. It is needed for any return or warranty claim.
Pickup
Customers in Lagos may collect paid orders from our office during business hours. Please bring your order number and the payment slip/details, and call ahead so we can have your order ready.
Delivery questions
Email supply@aixia.shop or call +234 812 307 2233. Our team responds within one business day.
