Every product Aixia sells is genuine and new, and covered by warranty. When something goes wrong, you contact us, not a foreign service centre. We handle the claim with the manufacturer on your behalf and keep you updated until it is resolved.
Warranty periods
The warranty period starts on the date of your invoice. The exact period for each product is shown on its product page or quotation.
| Product type | Typical warranty | Covered by |
| Servers, routers, switches, firewalls | 12 months, or the manufacturer’s period if longer | Manufacturer, handled by Aixia |
| Laptops, desktops, workstations, tablets, monitors | 12 months | Manufacturer, handled by Aixia |
| Hard drives and storage | 12–36 months, as stated by the manufacturer | Manufacturer, handled by Aixia |
| Inverters, UPS and batteries | 12 months | Manufacturer, handled by Aixia |
| Accessories, cables and docks | 6–12 months | Manufacturer, handled by Aixia |
| Toner and ink cartridges | Until the cartridge is empty or the expiry date, against manufacturing defects | Manufacturer |
What the warranty covers
- Faults in materials or manufacturing that appear during normal use.
- Repair of the faulty unit, replacement with the same or an equivalent model, or a refund where repair or replacement is not possible.
- Products that fail within 7 days of delivery are replaced directly from our stock where available, without waiting for the manufacturer.
What the warranty does not cover
- Physical damage, drops, cracks, bent pins or broken ports.
- Damage from liquid, fire, lightning or power surges. We strongly recommend a surge protector or UPS for all equipment.
- Damage from unstable power supply, wrong voltage or poor installation.
- Faults caused by unauthorised repair, opening the unit or removing serial labels or seals.
- Normal wear such as battery capacity loss over time, scratches or worn keys.
- Software, firmware, configuration, viruses or lost data.
- Consumables, unless faulty on arrival.
Back up your data first
Before sending any storage device, laptop or server for warranty service, back up your data. Warranty repair or replacement does not include data recovery, and replaced drives are not returned.
How to make a warranty claim
- Contact us at supply@aixia.shop or +234 812 307 2233 with your invoice or order number, the product serial number and a description of the fault. Photos, error messages or a short video help us move faster.
- Our technical team checks the issue with you, often remotely. Many problems are fixed at this stage without sending anything back.
- If the unit needs service, we issue a Return Merchandise Authorisation (RMA) number.
- Bring or send the product to us with the RMA number, all accessories and, where possible, the original packaging.
- We confirm the fault and either repair, replace or arrange manufacturer service. We keep you updated at each step.
How long does a claim take?
Most claims are resolved within 5–15 business days. Claims that need the manufacturer’s service centre outside Nigeria can take longer. We tell you the expected time when we issue the RMA.
Business continuity
For business customers with critical equipment, ask us about an advance replacement or a loan unit while your claim is processed. We can also advise on extended warranty and manufacturer support contracts such as Cisco SMARTnet, Huawei service plans or Dell ProSupport, where available.
Genuine products
We source our products from manufacturers, authorised distributors and trusted supply partners. Every serial number can be verified with the manufacturer. If you want a serial number checked before or after purchase, ask our team.
Your rights
This warranty is in addition to your rights under Nigerian consumer protection law.
